Data Recovery Terms & Conditions

Redcom Computer Services

By utilizing Redcom Computer Services Data Recovery, Backup, or Transfer Services, the customer acknowledges and agrees to the following terms and conditions.

Important Notice

Data recovery is a complex process and cannot be guaranteed in every situation. Devices that have experienced physical damage, liquid damage, severe corruption, encryption, fire damage, electrical damage, or mechanical failure may have limited or unrecoverable data.

Redcom Computer Services will make every reasonable effort to recover accessible data whenever possible.

Customer Responsibility

Providing accurate information regarding the issue and device history
Backing up important data whenever possible before service
Providing passwords or access credentials if required for recovery attempts
Verifying recovered data after service completion

Customers understand that continued use of a failing device may reduce the chances of successful data recovery.

No Guarantee Of Recovery

Full recovery of all data
Recovery of specific files or folders
Recovery from physically destroyed or heavily damaged devices
Recovery from overwritten or permanently erased data

Certain storage devices may fail completely during the recovery process due to pre-existing damage or hardware instability.

Confidentiality & Privacy

All recovered data and customer information will be handled confidentially and will never be intentionally shared, copied, or distributed outside of the recovery process unless required by law.

Recovered customer data is typically removed from temporary recovery storage systems after service completion.

Backup Recommendations

Customers are strongly encouraged to maintain regular backups of important files, business records, photos, videos, and personal data.

Hardware failure
Software corruption
Malware or ransomware
Power surges
User deletion
Theft or accidental damage
Natural disasters

Service Pricing

$199.99 for up to 25GB

$1.99 per additional GB

Device condition
Severity of damage
Recovery complexity
Turnaround time
Storage device type
Business or enterprise recovery requirements

Diagnostic & Evaluation

Certain recovery cases may require diagnostic evaluation before final pricing can be determined.

Customers will be notified if additional charges are necessary before proceeding with advanced recovery services.

Liability Limitation

Existing device damage
Additional device failure during recovery attempts
Incomplete recovery results
Lost profits or business interruption
Software licensing issues
Data corruption caused by pre-existing damage

Customers acknowledge that damaged devices may become permanently unusable during advanced recovery attempts due to their original condition.

Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing.

Devices and recovered media may remain withheld until payment is received in full.

Service Acceptance

By submitting a device for service, the customer confirms they are the legal owner of the device and/or authorized to approve recovery services and access the data contained on the device.

Customers also acknowledge and agree to all terms listed above.

Redcom Computer Services

Professional Data Recovery, Backup & Transfer Services